질문
문제 이해
22. 다음 글의 요지로 가장 적절한 것은?
Information is worthless □ you never actually use it. Far too
often, companies collect valuable customer information that
ends up buried and never used. They must ensure their data is
accessible for use at the appropriate times. For a hotel, one
appropriate time for data usage is check-in at the front desk. I
often check in at a hotel I've visited frequently, only for the
people at the front desk to give no indication that they
recognize me as a customer. The hotel must have stored a
record of my visits, but they don't make that information
accessible to the front desk clerks. They are missing a prime
opportunity to utilize data to create a better experience focused
on customer loyalty. Whether they have ten cu□□□□□
thous□□□□□
□□□□□goal□□□□□
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풀이
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