QANDA Operating Policy (V2.0)

 

QANDA helps to develop the education field. Using QANDA means everyone on the platform strives to provide and deliver the best possible education. QANDA users shall be responsible and respectful to the people who work under QANDA, and we believe you will do a great job. Please follow the guidelines below to ensure QANDA as the best platform for study.

Please follow the guidelines. QANDA will be your best partner / learning platform with your cooperation. Instead of trying to avoid our operational policy, please kindly respect and understand it for those who want to build a good platform together.

 

Declaration Policy

Not all QANDA's content may be satisfactory. If you feel the content is inappropriate, please kindly report it via the flagging feature for the QANDA team to review. The QANDA team will review the content that has been reported to ensure a better platform.

Reporting inappropriate content as QANDA users plays an important role in ensuring that good contents are distributed on the platform. Content reporting is anonymous and no one else knows who reported it. The content reported will be reviewed by our management in accordance with this Policy and Terms of Use.

 

For student members

Student members can report the results from solution search service, the answer received from teachers, or teachers themselves. In the case of a follow-up question, the teacher must be guaranteed a maximum 3 hours to provide an answer. If the evaluation or rejection is made within 3 hours, the refusal/evaluation may be withdrawn from the teacher's report. You can also report inappropriate content found in the app via Contact Us.

 

For teacher members

Teachers can revert (report) the question in the question preview screen, or report students after they start solving a question. Reports regarding "Unfair report / Unfair evaluation" must be made within 14 days from the time of rejection/evaluation. Reports which passed 14 days will not be adjusted. You can also report inappropriate content found in the app via Contact Us.

 

Negative impact on QANDA

QANDA does not tolerate behaviors that have a negative impact on the platform environment that we have created together. Depending on the severity of the user's negligence, various factors can be considered depending on whether the activity is truly prohibited by QANDA. QANDA takes a number of steps, from suspending users to cancelling accounts and re-collecting the coins.

 

Actions that endanger users and other management

• Sexual content
• Threatening language, like abusive language
• Malicious content
• If your nickname or profile offends another user, including swearing, discrimination or hate

Invasion of personal information, impersonation

• When posting content that includes other people's personal information (including portrait rights)
• When using services by stealing / retrieving other people's personal information
• When asking for other people's personal information (e.g. Ktalk ID, face picture, etc.)
• Encourage others to commit suicide or suicide

Unfair coin acquisition (Teacher members)

• In case of self -answering (answering one's own question)
• In case of using inappropriate languages or providing low-quality answer
• In case of participating in an event targeting student members and earning coins
• In case of obtaining coins by solving problem which needed to be reported in the question preview screen
• In case of requesting additional gift coins from students
• In all other cases that cannot be recognized as a propriate way by Masspresso

Others

• (In the case of teacher members) Violation of the teacher's guide (obtaining coins from dishonest behaviours, etc.)
• Report fake submissions or report other users
• Inappropriate language, such as abusive language
• Posing as the QANDA team

 

Terms and conditions for posting content

QANDA values our members and aims to provide excellent service that delivers user requirements. In accordance with the policy, QANDA may delete posts that violate the policy and take appropriate action - warning/suspension - to members.

 

Definition of content

Including 'Question' and 'Answer', contents refer to all information such as articles, photos, pictures, videos, various files, links, and comments posted by members in QANDA.

It is regarded as a 'Question' when a student member of QANDA uploads a question image or asks a question in text.

It is regarded as an 'Answer' when a teacher member uploads a solution to a problem.

Student members can ask additional questions only if it's directly related to the 'Question' or 'Answer'. Student members should check the answers first and then ask their additional questions if there are any. Teacher members must answer the additional question within 3 hours.

 

Proper format for 'Question'

Only one question per photo and should be clearly posted & uploaded.

 

Proper format for 'Answer'

The initial answer must contain the answer to the question. Teacher members should send a complete step by step explanation, and upload an image that is created by themselves. Handwriting (text or drawing), software (text or graphics) can be used to create answer images.

 

Content that violated the policy

The types of contents listed below are examples of posts that are not allowed at QANDA. If these types of content are registered, they may be returned. If any content that lowers the quality of QANDA, it may be considered as a violation, be deleted without notice, and get warnings / suspensions though the content may not fall under the following list.

 

Example of 'Question' that violated the policy

• A question that was not cropped properly
• A question that could not be recognized properly (too dark / too blurry)
• A question that contains multiple questions in 1 photo
• A question that does not contain enough information to be solved
• A question in wrong subject category
• A question in wrong grade category
• A question that QANDA does not handle
• An image that does not relate to question (selfie, pornography, etc)
• An essay / Olympiad-level question
• In cases of infringement of other people's rights or maliciously slandering others
• Any other questions that may negatively affect QANDA or violate related laws

 

Example of 'Answer' that violated the policy

• An answer that is not related to the problem (did not submit answer in the first place)
• An answer without detailed step by step explanations
• An answer that is too simple
• An answer that did not upload in image format and directly writing in the chatroom
• An answer that contains inappropriate words that have nothing to do with the problem solution
• Low readability (including bad handwritings)
• In the case of requesting or providing personal information
• In cases of infringement of other people's rights or maliciously slandering others
• Any other answers that may negatively affect QANDA or violate related laws

 

Policy report

QANDA is using human labor and technology to monitor inappropriate contents.

If your activity is known to violate this policy, you will receive a warning. If you later are known to violate the policy again, you will receive a seven day suspension (second warning). After seven days from the starting date of suspension, the restriction will be released automatically and you can resume your activities. However, if there are other policy violations, you will receive a second, long-term suspension (30 days). After this last violation, your account and device will be permanently suspended.

• Warning: First violation
• First suspension (7 days): When having 2 warnings in total
• Second suspension (30 days): When having 3 warnings in total
• Permanent restriction: When having 4 warnings in total

In addition, depending on the severity of inappropriate user behavior (serious violations such as sexual content or the discovery of two or more violations at that time), actions can be taken immediately and permanently without other warnings and suspensions. In particular, if coins are accumulated from dishonest behaviour, coins can be collected and terminated permanently regardless of the amount of fraud and prior warning / suspension.

 

What happens to you when you receive a warning

When you receive a warning, relevant information will be sent through the Contact Us message, which will also appear on the screen in the application and My page. Information shared as follows:

• Content that is removed
• Policy violated
• What you could do
• Warning history and actions

In accordance with the warning, the impact on user activity is as follows:

 

Warning

Users who are unfamiliar with the platform environment and operational policies can make mistakes. We would only give warning if an initial violation occurs, given the possibility of a deliberate violation. Please note that you will only be given one warning, and if there are more policy violations, please note that there will be a certain suspension period if the violation happens again. If you wish to appeal this warning, please Contact Us by sending a message.

 

First suspension (7 days)

If you are found to have violated QANDA's operating policy for the second time, you will receive the first suspension (7 days). During the suspension period, you will not be able to do anything on the QANDA platform, including coin-related activities. (For teacher members) Compensation for problems that have already been solved will be rewarded only if they have been evaluated before the time of suspension. Compensation for problems that have been evaluated during the suspension period will not be rewarded and not be credited even after the suspension period is over. Additionally, if the violation is related to the acquisition of coin through dishonest behaviors, the total amount of the coin can be re-collected by QANDA, and the application for refund and execution will be suspended. After seven days, all activities will be restored to normal, but the suspension and warning will not disappear.

 

Second suspension (30 days)

If you are found to have violated the operating policy again after the first suspension, you will receive a second suspension (30 days). Once again, during the suspension period, no activity on the QANDA platform allowed, including coin-related activities. (For teacher members) Compensation for problems that have already been solved will be rewarded only if they have been evaluated before the time of suspension. Compensation for problems that have been evaluated during the suspension period will not be rewarded and not be credited even after the suspension period is over. Additionally, depending on the violation, if the violation involves the acquisition of coins through dishonest behaviours, a full coin re-collection by QANDA can occur. If no other issues/ violations occur, all activities will be automatically restored after 30 days, but the suspension and warning history will not disappear. This is the last chance.

 

Permanent restriction

If another violation is confirmed again after the second suspension, the account, device, and certified student ID information will be permanently suspended. In the case of teacher members, all coins in possession will be retrieved, and no withdrawals will be made for the previous request. For student members who are subscribing to membership, refunds will be made according to the membership rules. However, depending on which OS you are using or policy of the store, the subscription needs to be canceled manually via your device (OS) or store. 

Android : Login to Google Playstore -> Menu -> Subscriptions ->  Choose Qanda -> Cancel membership

iOS : Setting (in you iphone) -> My Account -> Subscriptions - Choose Qanda -> Cancel membership

 

Other Policies

Inactive account Policy

You must be an active member of QANDA. QANDA can withdraw accounts that have been inactive for a long time, and the coins will expire at the end of their validity. Conditions that can be considered as inactive accounts meet the following conditions:

• Not logging into QANDA for a year (365 days) or more
• No question / answer activity at QANDA for a year (365 days) or more

Not actively participating in using or producing content

 

Welcome coins for returning teacher members

If teacher members cannot continue their activities as a teacher due to the coin status, QANDA management team will provide a certain amount of coins as a welcome gift. Teacher members should send a message to Contact Us in the application.

 

Teacher activity policy

To become a QANDA teacher member, a user needs to be verified as a teacher. Only current students or graduates from the universities that QANDA approved can be verified. The list of universities to be certified is determined based on internal policy and is subject to change annually.

When applying for teacher verification, an original Student Identity Card is required (electronic card is not allowed), and it must contain:

- Applicant's name

- Academic information such as the name of university, major, department, etc.

- Photo of the applicant in the student ID

If a member does not have an original ID card, QANDA might require to provide a certificate of graduation and National ID card (ID card numbers can be obscured). A copy of the original certificate of graduation needs to be provided.

 

Policy regarding overpayment of coins

If coins are overpaid to a member due to a system error, the QANDA team can collect them back anytime.

 

Coin validity period

• The validity period of coins obtained from membership purchases : 1 month from the date of coin acquisition
• The validity period of coins obtained from in-app events : 1-6 months from the date of coin acquisition
• The validity period of coins obtained from evaluated answers : 3 months from the date of acquisition of coins

However, the coin validity period may vary depending on the method of coin awarding, and users can check the details in coin history.

 

Coin disbursement policy

When requesting for withdrawal, the name of the account must be the member's. Withdrawals cannot be made to an account in the name of another person.

 

(Updated 25 March 2021)

This operating policy takes effect on April 27, 2021.